Refund and Returns Policy
1. Overview
We want you to be happy with your BAGG purchase. This policy explains when and how you can return an item and receive a refund or replacement. It applies to all orders placed on https://baggbagbag.store.
2. Return window
You may request a return within 30 days of delivery. After 30 days we can no longer offer a full refund or exchange.
3. Eligibility for return
To be eligible, the item must be unused, undamaged, in the same condition you received it, and in its original packaging with any tags, straps or accessories included. Please keep the outer shipping carton if you plan to return the item.
4. Items that cannot be returned
- Personal-care and hygiene items once opened (for example sleep masks, earplugs, travel pillows and toiletry pouches).
- Items that have been used, washed, altered or damaged after delivery.
- Items returned without prior authorization.
5. How to start a return
Email support@baggbagbag.store with your order number, the item you want to return and the reason. We will reply within 2 business days with return instructions and the return address. Please do not send items back before you receive our confirmation.
6. Return shipping costs
If the item is defective, damaged in transit or not as described, we cover the return shipping cost. For change-of-mind returns, the buyer covers the return shipping cost. Original shipping fees are non-refundable unless the return is due to our error.
7. Refunds
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method (for example PayPal). Please allow 5-10 business days for the refund to appear after we confirm it. Shipping costs are refunded only when the return is due to our error.
8. Exchanges and replacements
If your item arrived damaged, defective or incorrect, contact us within 7 days of delivery with photos. We will send a replacement or issue a refund, at your choice, subject to stock availability.
9. Late or missing refunds
If you have not received a refund, first check your PayPal account or bank statement, then contact your card issuer or bank, as processing times vary. If the refund still cannot be found, email us at support@baggbagbag.store.
10. Order cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, the return process above applies.
11. Contact
BAGG is operated by 深圳市安钦沐岚电子商务有限公司 (Shenzhen Anqin Mulan E-commerce Co., Ltd.), 深圳市大鹏新区大鹏街道王母社区勤政路2-2号, China. Email: support@baggbagbag.store | Tel: +86 159 8947 5773.